How we process your order??
No more guessing! Come on! Take a look at how we process your order!
Having processed more than 300,000 orders, solid experience enables us to provide you a safe, smooth and easy transaction!
Some amateur on-line shops will put your items in a thin envolope without protection. Horrible!! Conversely, we treat your valuable products carefully to avoid damage or breakage during transportation. Our well-trained operation staff will carefully pack your items with layers of bubbles and place your items in strong boxes, which strongly protect your valuable ordered items.
Currently, all orders will be shipped via EMS offered by local Post Office. Methods of shipment could be selected from shopping cart and relevant postal charge will be displayed accordingly.
No compensation or postage refund is payable to addressee in case of Delay or confiscation result from customs clearance (Customs clearance will be counted as full day). The Customs will only inform the addressee about the progress of customs clearance.
Refund policy is not applied at any case including items damaged, lost etc. Otherwise, insurance should be applied.
If there is a factory's defect or damage due to delivery process, the Company will repair the damage for you or send you a replacement. Refund policy is not applied in this situation.
In any cases, the parcel may return to us with one of the following reasons.
Disregarding any reasons, the Company will be charged the return delivery cost by our local Post Office for all undelivered or unclaimed parcels. The customer should be responsible for return delivery charge and re-shipment charge if parcels or goods returned "UNCLAIM" or due to address related problem.
TIPS to prevent parcel return:-
The above terms subject to our final decison.